How to order

Ordering via telephone

Customer Support (Japanese)
Toll-free number : 1-866-658-2233 (Japanese)
Direct number : 1-310-316-8300 (Japanese)
Monday to Friday: 9:00 am to 6:00 pm (PST)

Ordering via fax

Please fax the order form to the number below.
FAX Order Application
1-866-993-8300

Ordering via website

For first-time users

1. Please register as a member from the Member Registration page.

2. Please enter a user name, e-mail address, and password.

3. Member registration complete

For registered members

1. Log in from the Login page.

2. Enter your user name and password.

3. Login complete

4. Select product

After logging in, select products of interest from the product listing page.

5. Place product in cart

Select the number of items purchased and click the “Place in cart” button.
(Products can also be easily added and deleted.)

6. Enter required items

Please enter your name, address, telephone number, e-mail address, and payment method in the order form.

7. Send order

Reconfirm that there are no errors in the information, and click the “Send” button.

8. Order complete

When the order has been sent, we will contact you to confirm the order.
Please be aware that responses to orders or inquiries sent on Saturday, on Sunday, on national holidays, or at night may be delayed.
(*Please contact us if you do not receive an e-mail message confirming your order.)

9. Delivery of product

We will ship the product to your specified location.
Shipping within the U.S. generally takes 2 to 7 days, but may be delayed by weather or other circumstances.
The time required for shipping product outside the U.S. varies by country and region. Shipping normally requires 5 to 10 days, but may be delayed by customs procedures.

Payment

Credit cards

The following credit cards are accepted.

We accept these payment methods below VISA, mastercard, AMERICAN EXPRESS, JCB, Diners Club, DISCOVER, UnionPay

Shipping

Domestic Shipping:

Free shipping with order more than $100(before tax).
It usually takes 2 to 7 days. Please contact our customer support to arrange an express delivery (fees may apply).

International Shipping:

It usually takes 5 to 10 days. It may delay depending on the customs procedure.

1) Powder type and Capsule type

Order Quantity 1~3 4~5
Shipping Fee $30 $40

2) Drink type
*The recipient is the importer of goods and must comply with all laws and regulations of the destination country/region. Orders shipped outside of the United States may be subject to import taxes, customs duties, and fees levied by the destination country/region. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient’s country/region. The recipient must fulfill additional charges for customs clearance.

Order Quantity 1 2 3 4 5
Shipping Fee $60 $120 $180 $230 $280
Order Quantity Shipping Fee
1 $60
2 $120
3 $180
4 $230
5 $280

Returns and exchange

We accept requests for return and exchange of product up to 30 days after arrival of product.

・Please inquire to Customer Service to request return or exchange of product.
・Opened products may not be returned or exchanged.
・Shipping charges for return or exchange of product will be borne by the customer.
・After returned or exchanged products have arrived at our company, we will perform procedures for the return of funds or the product exchange

Customer Support (English Line)